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Customer Focus Workshop 22-09-2010
With Mike Thompson - Building a customer focussed culture in your organisation
Are you aware of who your customers are and their needs? This workshop discusses the importance of your internal marketing activity which is central to not only retaining your members but making their experiences so great that they want to tell people about it!
This workshop will cover:
• The importance of people
• Great customer service
• Making volunteering rewarding
• Good communication
• Building the right culture
Mike has been working in the sport sector for the last 14 years across a number of codes at a regional and national level. Mike now consults to the industry offering services in fundraising, marketing, training, strategic planning, business development and management.
Click here to register
With Mike Thompson - Building a customer focussed culture in your organisation
Are you aware of who your customers are and their needs? This workshop discusses the importance of your internal marketing activity which is central to not only retaining your members but making their experiences so great that they want to tell people about it!
This workshop will cover:
• The importance of people
• Great customer service
• Making volunteering rewarding
• Good communication
• Building the right culture
Mike has been working in the sport sector for the last 14 years across a number of codes at a regional and national level. Mike now consults to the industry offering services in fundraising, marketing, training, strategic planning, business development and management.
Click here to register
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